Shipping and Delivery FAQ

SHIPPING AND RETURNS FAQ

Payment

What Payment Methods Are Accepted?

You can make your payment using any of the major payment methods, such as Visa, Mastercard, American Express, and Paypal. Additionally, we provide alternative payment options like Klarna and Shop Pay for your convenience.

Our website incorporates the latest SSL encryption security measures to safeguard your information.

Returns

How do I return an item?

Grox Shop is not currently offering exchanges and returns. This will likely change in the future, please come back to this page for updates.

Shipping

What is the estimated delivery time?

Orders can take 1-5 days to prepare. Once the order is ready, it is immediately shipped with the shipping method chosen at checkout. Time taken for orders to be delivered depends on the shipping method chosen. This is usually 1-9 business days within the US and 3-21 business days for international shipping. The delivery time for orders being shipped to South America, the Middle East, and Asia is typically 1-3 months from the shipping date.

HOW MUCH IS SHIPPING?

The checkout page will show you with the shipping costs, which are determined by the rates set by USPS. These costs are calculated considering factors such as weight, shipping method, and destination.

WHAT COUNTRIES DO YOU SHIP?

We ship with USPS exclusively so the destination would depend on the USPS shipping list. Please feel free to reach out to our support team at merch@grox.gg for any doubts. If your country is outside our destination list, it will say so in the checkout page.

I ENTERED THE WRONG SHIPPING ADDRESS. WHAT DO I DO?

If you made a mistake with your shipping address, please contact our customer support at merch@grox.gg immediately. Make sure to include your order number and provide the correct address. If you don't inform us before we ship your order, you will need to contact the courier directly to fix the address. It's important to note that we cannot be held responsible for delivering to the wrong address if we don't have the correct information in time.

If your package cannot be delivered because the address is incomplete, it will be returned to us. If this happens, please get in touch with us, and we will resend it to the correct address.

However, please keep in mind that there will be an additional charge for the new shipment. Please inform us if this occurs, so we can assist you and ensure that your order reaches you successfully.

Where is my order?

Once your order has been fulfilled, we will send the tracking information to the contact details you have provided us. You will receive this information via email or SMS. If you need specific tracking details or if your delivery is delayed, it is recommended to directly contact the carrier (USPS). They will provide you with the most current information regarding your shipment, including any delays caused by the carrier or in the region.

INTERNATIONAL - WHAT ARE THE FEES FOR IMPORT DUTIES?

When you place an order, the shipping cost for your package is already included in the total amount you pay. For international shipping, it's important to note that when your package arrives in your destination country, you may be responsible for paying taxes or import duties. These additional charges are determined by your country's customs regulations. Please check with your local postal service and offices. While most of our packages arrive without any extra fees, GroxShop is not responsible for any fees you might have to pay to receive the order from your country’s postal service.

Shopping

WHY ARE SOME PRODUCTS ONLY AVAILABLE FOR “PRE-ORDER”?

Pre-order products are products that are not ready to be shipped. Pre-orders help us avoid having excess inventory and ensure that products are made according to customer demand. Additionally, we may offer pre-orders when items are on their way to our warehouses, so we can prepare your orders as soon as they arrive and promptly ship them to you.